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Politique de remboursement

STORE OPENING HOURS
Monday to Sunday from 8:30 to 19:00


Return & Exchange Policy

I. Exchange Eligibility

  • Thailand Orders: Exchange requests must be initiated within 7 days of delivery.

  • International Orders: Exchange requests must be initiated within 14 days of delivery.

  • Limit: Each order is eligible for one exchange only.

  • Final Sale: Items purchased during a sale period or from our "Archive" are considered final sale and are not eligible for exchange or return.

II. Condition of Merchandise

To maintain our quality standards, items must be returned in their original, unused, and unwashed condition with all tags and packaging intact. An exchange will be declined if the item shows any of the following:

  • Fragrances: Any traces of perfume, cologne, or strong laundry detergents.

  • Stains: Any cosmetic residue, makeup marks, or deodorant stains.

  • Damage: Any signs of wear, alterations, or damage.

Aliotte reserves the right to refuse any merchandise that does not meet these hygiene and quality criteria.

III. How to Initiate an Exchange

  1. Request an RE#: Contact us via email at aliotte.store@gmail.com, Line @aliotte, or WhatsApp +66 65 554 6657 to request a Return Authorization Number (RE#).

  2. Provide Details: Please include your name, order number, and the item(s) you wish to exchange.

  3. Labeling: Clearly mark the assigned RE# on the exterior of your return package. (Packages received without an RE# may be rejected).

  4. Shipping: Ship your package using a tracked, signature-required method to:

    Aliotte Store - RETURNS (RE#_____) 99/8-9 Bumrungburi Rd., Phrasing, Mueang, Chiang Mai, Thailand 50200 Tel: +66 65 554 6657

IV. Shipping & Fees

  • Responsibility: All shipping and exchange-related costs are the responsibility of the customer.

  • Weight-Based Pricing: Shipping fees for the exchange item are calculated based on the package weight and destination. A specific quote will be provided upon approval of your exchange request.

  • Taxes & Duties: International orders may be subject to local customs duties or import taxes, which are the responsibility of the recipient. We are unable to refund orders that are returned or refused due to unpaid duties.

  • Insurance: All Aliotte shipments are insured. However, we are not responsible for loss, damage, or delays caused by the carrier once the package has been dispatched from our studio.

Additional Information:

  • All online exchanges must be processed through our online system and cannot be completed at physical store locations.

  • Once your return is received and inspected, we will process and ship your new selection.

  • You will receive an email with tracking information once your exchange order is ready.

For further assistance, please reach out to us at admin@aliotte.com