SHIPPING AND DELIVERY
What is the processing time before my order is shipped?
Orders placed before 11:00 AM (GMT+7) ship the same day. Orders placed after that ship the next business day. Processing may take longer during busy periods. We'll email you once your order ships. Tracking may take up to 24 hours to activate.
Where is my order shipped from?
Our warehouse in Chiang Mai, Thailand.
How can I track my parcels?
Orders to Singapore, Malaysia and Hong Kong ship via Teleport Next Day. Track your parcel here.
All other orders ship via Thailand Post (EMS). Track your parcel here.
How long does delivery take?
- Thailand: next business day after dispatch
- Singapore, Malaysia and Hong Kong: within 3 days
- Other international destinations: 7–14 business days, depending on destination and customs
How much is shipping?
- Thailand: free on all orders
- Singapore, Malaysia and Hong Kong: free on orders over 5,000 THB. Rates for smaller orders are calculated at checkout.
- Other international destinations: calculated at checkout
Is it possible to change my delivery address?
Contact us as soon as possible at
admin@aliotte.com or LINE OFFICIAL. We can make changes only before your order is processed. Once it has been processed, it can no longer be changed or canceled.
Can I modify or cancel my order?
If you have changed your mind about your order after you have placed it, we kindly ask that you contact us as soon as possible. You can reach us via our email admin@aliotte.com or LINE OFFICIAL
Please Note: Orders that have already been processed cannot be changed or canceled.
PAYMENTS & TAXES
Which payments methods can I use?
We accept most major credit cards and payment providers, including PayPal. You will be able to see which payment methods are available in your country once you enter your address at checkout.
Will I be charged tax on my order?
Prices shown at checkout do not include local customs duties or import taxes. International orders may be subject to these charges, which are determined by the destination country and are the responsibility of the recipient. They are collected by your local customs or postal service upon delivery. Orders refused or returned due to unpaid duties are not eligible for a refund.
ORDER
When will I receive my order confirmation?
Once your order has been approved, you will receive a confirmation email to the email address provided during checkout.
To view your order details and history, sign in to your account, go to "My Profile", and select "Orders".
RETURNS & EXCHANGE POLICY
I. Exchange Eligibility
- Exchange requests must be initiated within 7 days of delivery, for both Thailand and International orders
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Each order is eligible for one exchange only, subject to availability.
- Items purchased during a sale period or from the Archive are final sale and not eligible for exchange or return.
Can I return my order?
We offer exchanges only. Returns and refunds are not accepted unless the item is faulty or was sent in error. As all sales are otherwise final, please review your order carefully before completing your purchase.
II. Condition of Merchandise
To maintain our quality standards, items must be returned in their original, unused, and unwashed condition with all tags and packaging intact. An exchange will be declined if the item shows any of the following:
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Fragrances: Any traces of perfume, cologne, or strong laundry detergents.
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Stains: Any cosmetic residue, makeup marks, or deodorant stains.
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Damage: Any signs of wear, alterations, or damage.
Aliotte reserves the right to refuse any merchandise that does not meet these hygiene and quality criteria.
III. How to Initiate an Exchange
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Request an RE#: Contact us via email at admin@aliotte.com, LINE OFFICIAL or WhatsApp +66 65 554 6657 to request a Return Authorization Number (RE#).
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Provide Details: Please include your name, order number, and the item(s) you wish to exchange.
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Labeling: Clearly mark the assigned RE# on the exterior of your return package. (Packages received without an RE# may be rejected).
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Shipping: Ship your package using a tracked, signature-required method to:Aliotte Store - RETURNS (RE#_____) 99/8-9 Bumrungburi Rd., Phrasing, Mueang, Chiang Mai, Thailand 50200 Tel: +66 65 554 6657
IV. Shipping & Fees
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Order Shipping: Complimentary on all orders within Thailand. International shipping rates are calculated at checkout based on destination.
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Exchange Shipping: Shipping costs related to an exchange are the responsibility of the customer, unless the exchange is due to a fault or error on our part, in which case we will cover the cost. Fees are calculated based on package weight and destination, and a quote will be provided upon approval of your exchange request.
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Taxes & Duties: International orders may be subject to local customs duties or import taxes, which are the responsibility of the recipient. Orders refused or returned due to unpaid duties are not eligible for a refund.
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Insurance: All Aliotte shipments are insured. However, we are not responsible for loss, damage, or delays caused by the carrier once the package has been dispatched from our studio.
Additional Information:
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All online exchanges must be processed through our online system and cannot be completed at physical store locations.
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Once your returned item is received and inspected, we will process and ship your new selection.
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You will receive an email with tracking information once your exchange order is ready.
For further assistance, please reach out to us at admin@aliotte.com , LINE OFFICIAL or via WhatsApp
SIZING AND STOCK
- How can I check the size and fit details of an item?
Detailed product measurements are available on our website. On each product page, simply select 'Size & Fit' to view specific garment dimensions and the size worn by the model to find your ideal fit. Please note: these details are accessible via our website only.